Reception and Concierge

Reception services, concierge services and corporate reception

OCS specialises in offering superior facilities management services as a seamless extension of our customers’ organisations. Nowhere is this more prevalent than on your reception, whether you require a prestigious corporate front of house service or a 24 hour, 7 days a week hospital reception desk.

As experienced front of house practitioners, we know that your receptionists or customer ambassadors present the face of your organisation and must make an excellent first impression when interacting with your customers, staff and visitors, in person or simply over the telephone.

Leveraging our extensive experience in conceiving, setting up and running bespoke reception and concierge services, we take care of the entire front of house function, from service design and employing and managing front of house reception or concierge staff, to the tiny noticeable touches that improve the customers’ experience such as offering assistance with your visitors’ onward journey to the provision and care of live interior plant displays. We design original planting schemes to bring the natural environment to your building. Our specialist horticultural technicians are trained to install and maintain your plants and our flexible service contracts include regular site visits for optimum display, or outright purchase.

Our reception teams can facilitate visitor screening if required and, through a process of badging and recording, can provide a real time audit trail of who is in the building. Alternatively, the presence of a smart, courteous security officer can enhance the perception of your business and provide a professional door entry control system, offering you peace of mind. All of our security officers are highly trained with site specific qualifications and we are dedicated to the continuous development of all our staff to ensure they are equipped with the relevant skills to meet your needs, including the integration of World Host™ Customer Service training. In the event of a problem arising, our security officers are fully trained in fire marshalling, conflict management and first aid, and are able to deal with difficult situations with the least disturbance.

We are committed to the development of our staff to ensure they provide continued excellence in customer service, creating an exceptional first impression and making your staff, visitors and customers feel welcome.