Patient Catering

Hospital catering

Essential Goodness™ is the OCS flagship brand for patient catering. Recently successfully relaunched, the idea behind the concept is to focus on patients’ needs and expectations in relation to food service during their stay in hospital.

We know that good nutrition is an essential part of patient care as tasty and healthy food can encourage a patient to eat well and give them the nutrients needed to recover from surgery or illness. Good nutrition is a key part of the NHS’s Enhanced Recovery Programme.

Our hospital catering teams score highly in Patient-Led Assessments of the Care Environment (PLACE) audits with an average 96.23% which placed them in the top 20% of the country and 4th highest in the Southern Health NHS Foundation Trust.

While patients appreciate good quality food, it does not compensate for the experience of being in hospital and away from home, being unwell or undergoing surgery. OCS, in partnership with hospital trusts, has adopted a new approach to hospital catering by introducing a more high-street, branded feel to the offering to better engage with patients and make them feel positive about the experience of being in hospital.

The overall experience for both patients and visitors is further enhanced by patients having their own smart café style menus, and service delivered by a polished and professional hospital catering team wearing branded uniforms.

OCS also supports initiatives such as Nutrition and Hydration Week, providing a vintage afternoon tea for patients and relatives, or the ‘Grow your Own’ project to improve the condition of honey bee colonies across the UK.

OCS has a long history of working within healthcare environments, serving more than four million patient meals every year, with established relationships with Lancashire Care NHS Foundation Trust,  Ashford and St Peter’s Hospitals NHS Trust, Basildon and Thurrock University Hospitals NHS Foundation Trust, Central and North West London NHS Foundation Trust, Lymington New Forest Hospital, the Southern Health Foundation Trust, Chepstow Community Hospital and the Royal Free London NHS Foundation Trust.