The UK Customer Satisfaction Awards 2011

11th Oct 2010

The institute of customer services has introduced a new award for customer satisfaction across the UK. The UK Customer Satisfaction Awards recognise organisations that have implemented the UK's leading customer service strategies. They'll be judged by a panel of industry experts and take place on March 22 2011 at the London Marriot Grosvenor Square Hotel.

The awards are split into the categories listed below. We are looking for ideas from around the business on categories that we can enter, so we need your help in putting this together. I will be taking nominations up to the 31st of December this year so please have a read through and submit your ideas to me.

Awards Categories:

Customer Focus Award
This Award is open to any organisation that has placed the customer at the centre of its operations and strategies. Judges will look for a well communicated customer strategy and evidence of employee engagement in executing the strategy.

Quality Service Provider of the Year Award
This Award is open to any organisation that prides itself on the excellence of its customer service. Judges will look for statistical back up from customer satisfaction surveys and/or customer endorsements which support the entry.

Customer Satisfaction Innovation of the Year
This Award is open to any organisation that has instigated a new and innovative way of improving its customer satisfaction ratings. Judges for this category will look for new and fresh ideas that have the intent to improve satisfaction and a measurement system to support any improvements.

Employee Engagement Strategy of the Year
This Award is open to any organisation that has an Employee Engagement strategy that has led to an improvement in performance and customer satisfaction. Judges will seek evidence of a cohesive, well-informed workforce with a positive relationship with management.

Customer Communication Strategy of the Year –Offline
This Award is open to any organisation that has instigated a successful and sustainable customer communication strategy in an offline environment. Judges will look for performance related data and a customer communication strategy that is embedded across the organisation.

Customer Communication Strategy of the Year – Online
This Award is open to any organisation that has instigated a successful and sustainable customer communication strategy in an online environment. Judges will look for performance related data and a customer communication strategy that is embedded across the organisation.

Customer Communication Strategy of the Year - Cross-Channel
This Award is open to any organisation that has instigated a successful and sustainable customer communication strategy across both online and offline channels. Judges will look for performance related data and a customer communication strategy that is embedded across the organisation.

Best Application of Technology Award
This Award is open to any organisation that has successfully applied technology as part of an overall strategy to improve its customer service and satisfaction offering. Judges will seek evidence of the solution that the technology has provided and how the integration of the technology is measured as successful.

Best Customer Satisfaction Strategy
This Award is open to any organisation that has developed a strategy that has measurably improved its customer satisfaction rating. The judges will look for evidence of improvement and an insight into the decision making process which led to the strategy being developed.

Customer Service Leadership Award
This Award is open to any individual who has demonstrated exceptional leadership and vision in the field of customer strategy serving as an inspiration to others. Judges will require evidence of vision, leadership, communication and success outcomes from the deployment of developed strategies.

The Award for Customer Commitment
This Award is open to any new or existing organisation that has differentiated itself through a well-communicated customer commitment. Judges will look for evidence of the execution of a customer oriented culture showing a consistent commitment to customer service excellence.

Please send your nominations to George Parish: Quality and Compliance Director george.parish@ocs.co.uk

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