OCS Provides Services for People with Reduced Mobility at London Luton Airport

17th Nov 2011

London Luton Airport has awarded a three year contract to OCS to provide services for people with reduced mobility (PRM). 

“This is OCS’s first contract with London Luton Airport,” said the company’s Operations Director Eddie Ratcliffe.  “We have a strong reputation and proven track record in providing PRM services to 11 other UK and Ireland airports.  These were strong credentials when bidding for this contract and, together with our innovative proposal, demonstrated our unique capabilities to undertake this contract.”

London Luton Airport is the UK’s 5th largest passenger airport and over 9 million passengers used the airport last year for international and domestic flights.  It is the fastest growing major airport in the London area and second only to Heathrow for business travel.  The airport was also recently announced by the Mayor of London as one of 35 locations to host Olympic London Ambassadors.  It is expected to be a significant transport hub for the 2012 Olympic and Paralympic games, welcoming travelling athletes and guests attending the events. 

“We are pleased to be working with OCS to provide a comfortable and safe journey for people with reduced mobility using the airport,” said Kim Kennedy, General Manager Customer Services for London Luton Airport Operations Ltd.  “The airport is set to become even busier as its close proximity to the capital and excellent rail link to St Pancras International will make it one of the fastest and most convenient gateways to the Games.”

OCS currently provides assistance to passengers with reduced mobility at Gatwick, Manchester, Birmingham, Bristol, Liverpool, East Midlands, Leeds, Belfast, Dublin, Cork and Shannon airports.  The business has been providing services for passengers with reduced mobility at UK airports since 1992 and currently assists over one million passengers a year.  With over 50 years’ experience of working in partnership with airports and airlines, OCS provides a range of bespoke services to the industry, achieving improved standards and delivering value.

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