OCS is delighted to be a finalist in this year’s BIFM Awards. The entry in the Customer Service Category showcases a radical new initiative OCS developed in partnership with i2.
I2 provide flexible, managed office space to multiple tenants on flexible agreements in convenient high grade office space throughout the UK. OCS’ experience, reputation and ability to provide an extensive and diverse range of services was fundamental in i2’s selection of OCS as an FM partner who could deliver a comprehensive and flexible FM package to their customer base.
It is very important for i2 to surpass the standards offered by their peers and to achieve high occupancy levels and minimise churn. I2 chose OCS as our FM partner as we felt that they could hep us to achieve this objective and over the past year this decision has been fully vindicated. Philip Grace, CEO i2
And, by investing time and effort to understand the objectives and by working in partnership, OCS have been able to support i2’s strategy and create and deliver a flexible, customer centric FM solution that creates a fully managed workspace tailored to the wants and needs of the building users.
At every i2 Office OCS provides a Customer Service Manager, whose role is to meet and greet customers and to act as a single point of contact to ensure that the customer’s needs (FM and other) are met in full. As well as standard services such as cleaning, maintenance and vending services, the services provided by OCS are also more diverse including safety management, printing (hardware, maintenance and consumables), security and access control and visitor management, concierge services, archiving, stationery supply, document management, hospitality and just about anything i2 customers want to ensure that they are delighted by the service.
The winner will be announced at the BIFM Awards to be held on 11th October 2010.