OCS Group UK has recently signed up as a corporate member to the Institute of Customer Service, the independent professional body for customer service performance and professionalism.
Corporate membership is for organisations that are focused on practical ways of creating a strong customer service ethos and reputation and who want to make a clear statement on their commitment to the industry. The membership will allow OCS to enhance its learning on customer service issues through regional networking, study visits and forums as well as having access to ICS services designed to enhance professional development of the company.
OCS is committed to its customer service offering and has joined the institute to help define its professional standards across the group, as well as to support and professionally develop those in customer service based roles. The recent OCS Leadership Team Conference held at the Heritage Motor Centre in Gaydon supported the company objective to strengthen its customer centric approach.