East Midlands Airport has extended its contract with OCS to provide services for passengers with reduced mobility (PRMs) for a further 2 years from July 2011, bringing the total contract value to over £3 million.
Since 2008, OCS has helped to provide a comfortable and safe journey for over 85,000 PRMs at East Midlands Airport from arrival at the airport to boarding their flight, as well as meeting inbound passengers. The airport prides itself on its reputation for being a friendly, easy to use airport and Simon Whitby, Operations Director for the airport, commented: “At East Midlands, we have found OCS provides an excellent service not only at a cost effective price but in their standard of service. They have an excellent manner with members of the public, willing to be flexible and have good relationships with handling agents and airlines.”
OCS employs 22 customer care agents at the airport and invests in extensive customer service training to enable staff to understand passenger requirements and provide exactly the right level of support.
OCS Divisional Director for Transport Ed Bolton welcomed the extended partnership with East Midlands airport: “We are extremely proud of our track record in the provision of PRM services and we are delighted that East Midlands Airport have placed their confidence in us for a further two years. We have a great team at the airport and this decision is recognition for the great service they provide every day.”