OCS and the NEC Group won the Security Partnering Initiative of the Year at the recent IFSEC Security & Fire Excellence Awards 2014. The Security Partnering Initiative of the Year award was designed to recognise the security organisation, or individual, that has demonstrated the most success in working cohesively with its customers.
“For us, OCS just get it. They understand emotions are contagious and how their employees interact with customers determines how the customer will feel about our company,” commented Brian Pell, the NEC Group’s Director of Operations. “Two years into the contract, we have seen great change. This can be attributed to the hard work and dedication of OCS and the partnership approach with the NEC Group.”
“This is external acknowledgement of the excellent team spirit that exists and the quality of the service we provide as we work collectively to deliver our shared objectives. This award will help us to be recognised as a supplier of choice as well as an employer of choice for many people within the security industry,” said Paul Thrupp, OCS Account Director NEC Group.
The OCS/NEC Group submission included references to pooling resources to maximise efficiency; establishing a training academy at the NEC to deliver a centralised training programme for all four NEC Group venues; re-launching an ‘Ideas and Suggestions’ programme to give time and funding to support improvements; and inviting staff to offer suggestions and improvements for the continual improvement of their role.
Now in its sixteenth year, the Security Excellence Awards event has consistently broken new ground in highlighting the very best people, projects and processes the UK’s security sector has to offer.