OCS Annual Awards Success

15th Apr 2011

On Wednesday 13th April, the OCS Annual Awards was held at the Ricoh Arena to celebrate our employees that make a real and lasting difference to the company. The event was an inspiration and the standard of shortlisted employees clearly demonstrated the dedication and innovation that OCS staff are showing around the UK.

MD, Martin Gammon explained, “Reducing 120 nominations to a shortlist of 15 in 5 awards categories was a very hard task. The winners here today have all demonstrated true dedication to OCS and their colleagues and have made amazing efforts to support our clients. It makes me feel very proud to have these people as colleagues and I feel humbled to be working alongside them.”

Read more about the winners and their achievements below:

Health and Safety Initiative – Ray Jenkinson

MD Martin Gammon with Ray Jenkinson and Ian Goodliffe, Health and Safety Director
MD Martin Gammon with Ray Jenkinson and Ian Goodliffe, Health and Safety Director

Ray Jenkinson, Operations Trainer based at Kings Lynn, was nominated by Paul Brown for his efforts in raising awareness and motivation around near miss reporting. After 8 years as a service driver for Cannon Hygiene, Ray was appointed as Operations Trainer in October 2010. Having attended a Health and Safety workshop within Cannon, Ray took it upon himself to ensure that the near miss procedure was communicated and understood by all staff.  Demonstrating practical examples, Ray showed tenacity in ensuring all staff reported near misses, taking action to follow them through to the end.  In just two months, 32 near misses were reported - a huge jump from 19 across the whole year in 2010.  Ray has gone above and beyond what was expected of him, supporting his colleagues and developing a presentation for refresher purposes.  Collecting his award, Ray said, “I’m on the shop floor every day challenging everyone and they feel at ease with me as I am just one of the guys. Thanks to everyone at Kings Lynn for their support. I’m here accepting the award but everyone deserves it.”

Dynamic Team Award - Bon Accord Shopping Centre

General Sir Mike Jackson and Bon Accord Team Representatives Dean Hutchings and Geoff Donald with Martin Gammon
General Sir Mike Jackson and Bon Accord Team representatives Dean Hutchings and Geoff Donald with Martin Gammon

The team at Bon Accord Shopping Centre in Aberdeen was nominated for an award by Allison Diamond. The contract at the centre has been held since October 2009 and the partnership between OCS, Land Securities, the shop tenants and Grampian Police has strengthened greatly due to an extreme amount of hard work from the OCS team.  Crime was on the rise in the city centre and the Police were receiving complaints from the shop tenants and the public, regularly having to attend incidents. In October 2009, the departure of staff, following the opening of a new shopping centre, gave OCS the opportunity to launch a recruitment drive for new and dynamic staff. The OCS team worked hard to implement a Zero Tolerance Policy and dealt with incidents firmly, professionally and discreetly without the public being aware. Allison Diamond commented, “The guys that were left really stepped up to the mark in training and the ‘adopt a shop’ scheme amongst others. They are fantastic and deliver everything we could ever ask them to.”

Crime reports reduced dramatically and the team received numerous verbal and written compliments on their efforts. They recently won the National Safer Shopper Award (sponsored by the British Retail Consortium, endorsed by the Home Office and the Association of Chief Police Officers) and also won the BSIA Best Team in Scotland.  Alison Light, Operations Manager for Land Securities said, “They are an asset to our centre.”

Business Improvement Award – Richard Coy

Chairman Peter Armitage, Richard Coy and Martin Gammon
Chairman Peter Armitage, Richard Coy and Martin Gammon

Richard Coy, Operations Manager based at RAF Cottesmore was nominated for his award by Jeff Davies.  In 2010, Babcock asked OCS to tender for an agricultural contract with the Defence Animal Centre in Melton Mowbray.   Richard drew upon his previous farming experiences to help put the bid together, advising on specialist plant and equine surfaces. Upon winning the award, Richard overcame a difficult mobilisation and a TUPE transition. His ability to win the confidence of the client and our supply chain partners, Babcock Dyncorp, has resulted in OCS being asked to do a renewal of the equine training surfaces. Richard succeeded in this and secured another £155,000 of extra business for the contract. All the clients in the supply chain were delighted with his efforts. Richard said, “Since securing more work we took on six more services. I am able to draw upon my experience and the team’s too, which is great.” Jeff added, “Richard has not only set up the contract but manages it too, well done!”

Customer Service Award – Mary Agyeman

Group CEO Chris Cracknell, Mary Agyeman and Martin Gammon
Group CEO Chris Cracknell, Mary Agyeman and Martin Gammon

Mary Agyeman is Contract Manager at Providence Row Housing Association and was nominated for her award by Lois Heywood. PRHA is a project in the East End that houses and rehabilitates alcoholic men over 4 sites; these hostels are home to alcoholics in various stages of rehabilitation. Mary’s job is to manage the catering and cleaning contracts at the hostels where which includes dealing with men preparing to re-enter the community as well as men who have joined straight off the streets still drinking with little control over themselves. Mary has created a fantastic team of people that cater and clean for these customers and they treat them with the respect and dignity that customers of OCS would expect. Lois said, “She has a kindly but businesslike manner, dealing with people that could potentially turn to violence.  She brings so much to the business. Her client speaks so highly of her and, if anybody deserves this, it is Mary.”

Mary provides an unrivalled service to her customers and to OCS and, despite difficult personal circumstances in 2010, she overcame a tender for the contract and showed 100% service and commitment to our company. Mary commented, “You must listen, be calm and have empathy for these people – this is their home and they need to feel welcomed.”

Innovation Award- Andrew Shepherd

Regional MD for Europe Cecil Ryan, Andrew Shepherd and Martin Gammon
Regional MD for Europe Cecil Ryan, Andrew Shepherd and Martin Gammon

Andrew Shepherd, Site Operations Manager at the Morecambe Warehouse, was nominated for his award by Adrian Shuker, Sustainability Director. Five years ago, virtually all the waste generated by Morecambe Warehouse, Cannon Hygiene Service Centre and Textile Care laundries went in skips to landfill. Over this period, Andrew has greatly changed the environmental situation through his own initiative, liaising with various Cannon operational managers and local recycling facilities to negotiate a sale value for the recycled products. Andrew not only initiated the recycling movement, he also utilised a member of staff who was facing redundancy by ensuring that all returned warm air dryers, vending machines and other wall mounted products from Cannon contracts were stripped down, polished and recycled by that staff member. Around 90% of all returned items are refurbished or recycled which is an impressive achievement.

Adrian commented, “His natural enthusiasm encourages others.” Using the warehouse vehicles used to deliver new stock, Andrew ensured that cardboard, plastic and cans were collected from each site to recycle in Morecambe, therefore reducing operational skip costs and gaining revenue from the value of the items. Andrew said, “On a personal level it’s about saving the environment, but it also saves the company a lost of money.”


 

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